At Zuruva, we believe your home should feel considered, comfortable, and personal. We want you to shop with confidence, knowing that if something is not quite right, we are here to help with a clear and fair returns process.

Return Eligibility

You may request a return within 60 days from the date your order is delivered.

To qualify for a return, items must meet all of the following conditions:

• Unused and in original condition
• Free from damage or signs of wear
• Returned with all original packaging and included items

We do not charge any restocking fees.

How to Start a Return

To begin a return, please contact us by email at info@zuruva.com and include your order number in your message. Our team will guide you through the next steps and provide return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service so your return can be safely monitored until it reaches us.

Exchanges

If you would like to exchange an item, simply let us know when you contact us at info@zuruva.com. Exchanges are handled upon request and are subject to item availability.

Refund Process

Once your returned item arrives and has been inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout.

Please note that banks or payment providers may require additional time to complete the transfer before the refund appears in your account.

We’re Here to Help

Your satisfaction matters to us. If you have any questions about returns, refunds, or exchanges, feel free to contact us anytime at info@zuruva.com. We are always happy to assist and ensure your experience with Zuruva feels smooth and reassuring.